19) When will the control campaigns proposed by Yverdon-les-Bains start?energies?
Yverdon-les-Bains Energies has defined two perimeters:
the municipality of Yverdon-les-Bains, which has over 2,100 connections;
the other municipalities supplied by the Yverdon gas network, which have 1,000 connections.
The first inspections began in the Yverdon area in 2015 and will continue in the following years in the other municipalities.
In due course, Yverdon-les-Bains Énergies will send you a letter telling you that a campaign is starting in your neighbourhood or street and offering you the opportunity to participate.
20) I observed employees on the street. Did the campaign start without my knowledge?
Employees of Yverdon-les-Bains Énergies may intervene for the annual street inspection or for normal maintenance.
Dealers appointed by neighbours to check the connections can also work near you.
In any case, if you have entrusted us with the inspection of your connection, you will be contacted by mail shortly to fix the date of the inspection.
21) What is the control of my connection that is incumbent upon me?
This involves checking the tightness of your connection between your concession valve and your building (schematic diagram available at the following Internet link).
There are two ways to do this, without damaging your property:
from outside your home by a leak test on the ground, the solution preferred by Yverdon-les-Bains Energies (photo available at the following Internet link);
from inside your home by a pressure test of the pipe.
22) I seem to remember that I have a gas connection, but I haven't been contacted.
In this case, contact Yverdon-les-Bains Énergies by email controlegaz@ylb.ch or by telephone on 024 423 64 92.
23) I noticed that there were labels stuck on my pipe. What do they mean?
There are three types of signage:
This label tells you that your connection is a :
"The term 'active connection' is used if it is connected to your installation and you consume gas;
"Inactive connection", if it is plugged up inside your building without being connected to your installation and you do not use gas.
This label indicates that your connection is cut off:
"This flyer tells you what to do if you smell gas;
This flyer tells you what to do if you smell gas.
24) I don't know if my connection has been checked or if it is necessary to have it checked.
In this case, contact Yverdon-les-Bains Énergies by email controlegaz@ylb.ch or by telephone on 024 423 64 92.
25) How do I get my connection checked?
You can entrust the control of your connection :
To Yverdon-les-Bains Energies : You have already received or will soon receive a letter with a subscription contract, to be completed and returned
To an approved dealer, the list of which can be consulted here.
26) You suspect a leak on your service connection or installation.
In case of a suspicious gas odour, contact 118 at any time.
Yverdon-les-Bains Énergies has informative leaflets that can help you identify a characteristic gas odour.
27) I wish to entrust the control of my connection to Yverdon-les-Bains Énergies. How do I proceed?
You have already received or will soon receive a letter from our Service accompanied by a subscription contract, to be completed and returned to us.
On receipt of the contract, Yverdon-les-Bains Énergies will include you in the control campaign for your sector and will inform you of the intervention schedule by means of a notice.
28) I wish to entrust the control of my connection to a dealer. How do I proceed?
You have already received or will soon receive a letter from our Service accompanied by a subscription contract.
You have 30 days in which to return the protocol for periodic inspection of your connection to the chosen authorized dealer (list available here).
29) How can I access the list of dealers approved by Yverdon-les-Bains Énergies?
The list of authorized dealers can be found at the following link.
30) How to obtain the periodic inspection protocol?
It can only be viewed and downloaded by password for authorised dealers who request it via this link.
31) How can I be sure that the people who control my connection are employed by Yverdon-les-Bains Énergies?
Our employees wear clothing in the colours of Yverdon-les-Bains Énergies (photo available at the following link).
They are in possession of a legitimation card bearing the seal of the Municipality, which they must present to you upon request.
32) My dealer has carried out the inspection, what should I do?
The dealer must return the protocol for periodic inspection of your connection to Yverdon-les-Bains Énergies within 10 days of its inspection to the following address:
Yverdon-les-Bains Energies
Rue de l'Ancien-Stand 2
P.O. Box 1295
CH-1401 Yverdon-les-Bains.
33) What are the alternatives in case of defects?
You can have your connection repaired to keep it gassed up or have it cut off for permanent decommissioning.
34) My dealer carried out the inspection and defects were found. What do I have to do?
If you wish to entrust the repair to an authorised dealer, the latter must contact Yverdon-les-Bains Énergies in order to schedule the repair work. Once the repair has been carried out, the dealer must carry out a new inspection and return the inspection protocol to Yverdon-les-Bains Énergies within 10 days:
Yverdon-les-Bains Energies
Rue de l'Ancien-Stand 2
P.O. Box 1295
CH-1401 Yverdon-les-Bains.
If you wish to entrust the repair to us, the dealer must return the inspection protocol within 10 days to Yverdon-les-Bains Énergies. On receipt of the latter, we will contact you to draw up a repair estimate.
35) After the first year of implementation, what are the first statistics?
98.7 % of the checks are correct, compared to 1.9 % with defects, which, after implementation of the repair proposals, are distributed as follows:
33% were cut into the ground closest to the communal pipe.
67% were repaired.
36) What answer is addressed to the owner whose water connection was controlled by Yverdon-les-Bains Énergies?
Yverdon-les-Bains Énergies informs each owner of the result of each check by mail.
37) In the event of a leakage defect, what procedure does Yverdon-les-Bains Énergies apply?
In the event of a leakage fault, Yverdon-les-Bains Énergies applies the following procedure:
Any trace of gas detected by a ground search for leaks is systematically checked by a pressure test of the gas connection from inside the building to the concession valve.
In the event of a major leak, the connection is closed and the owner is verbally informed.
For any confirmed leak, the owner is informed by letter that he must contact the SEY within 10 days.
An estimate for repairing or cutting the connection is sent to the owner.
The repair or removal of the connection is scheduled and carried out.
38) Is it intended to receive advertising or to be canvassed?
No, Yverdon-les-Bains Énergies has given no such mandate and does not support any such action.
39) What documentation or letters will I receive as part of the periodic inspection of my gas connection?
The letters sent by Yverdon-les-Bains Énergies are as follows:
Lettre de campagne accompagnée du contrat d’abonnement pour le contrôle périodique du branchement.
Avis de passage.
Courrier d’information du résultat du contrôle.
Courrier de demande de réparation.
Devis de réparation ou de coupure du branchement.
Facture de réparation ou de coupure du branchement.